RAVENHEAT HE98s COMBI BOILER Tonight, we’ve been called out to a leaking boiler. So, this is a boiler that we’ve actually installed, so it’s an absolute top priority that we go out to this customer. So, what I’m going to do it is, we’ve done a few recordings of what happened while we were there. So, I’ll show you them now. So Mackie gone out to this instal and Mackie the engineer that is on the site.
So it’s about eight or nine o’clock on Friday. Customer’s called to a leak on a boiler that we fit. It’s a Ravenheat. It’s all wet in the combustion chamber. Leaked through, now I’ve got water on the PCB on the display, dripping out if the display, dripping everywhere.
So, the outcome of it was the customer has done some DIY in the bathroom, and they put a new waste pipe in and they put a joint directly above the flue and that joint’s been leaking and what’s happened is all the water has gone down the flue of the boiler. So the customer themself have damaged the boiler. So, we’re going to have a word with the manufacturers, we’ll have a word with Ravenheat and we’ll ask them to see if there’s anything that they can do to help the customer. Because at the end of the day, it’s still our customer and even though, you know, they’ve made the mistake, we’re still going to do what we can to see if we can help them rectify the problem.
But, it just goes to show, DIY, people doing DIY, it’s not always a good thing and this could cost them quite a lot of money. They may have to buy a new boiler because of it. But we’ll see. We’ll see what happens on Monday when we can get hold of the manufacturers. Thanks for watching.
